Customer Resource Center

The Customer Resource Center team offers after-sales services including renewal and product access, electronic search assistance, web portal development, collection development tools, training and technical resources, product documentation, online help and Webinars, content support and usage analysis.

Technical Support (24/7)

Phone: 1-800-877-4253 Option 4
Fax: 248-699-8049
Email:Gale.TechnicalSupport@cengage.com

Outside U.S. and Canada:
Visit gale.cengage.com/world for a listing of sales offices and distributors.

Electronic Product Training & Support

To request training complete this form.

How to Increase Product Usage

Go here to learn how your colleagues increase usage for their electronic resources.
These tactics are a sure-fire way to increase your stats!

Electronic Search Assistance

If you have a question feel free to contact us.
Phone: 1-800-877-4253 Option 5
E-Mail: Gale.ContentQA@gale.com
(8 a.m. - 5 p.m., M-F, EST)

Request Forms

In order to customize your access, complete this form.
Please provide as much information as possible and submit the form online or fax it to 1-888-438-2077.

Electronic Product Usage Reports

Gale electronic product usage reports provide an accurate count of how products are used by patrons. The first practical library standard for gathering and reporting electronic resource usage data was defined by the International Coalition of Library Consortia (ICOLC). Formed in March 2002, COUNTER (Counting Online Usage of Networked Electronic Resources), an international initiative serving librarians, publishers and intermediaries developed standards that facilitate the recording and reporting of online usage statistics in a consistent, credible and compatible way. Gale strives to stay compliant with each set of standards.

To request a product usage report, please complete this form.