From ready-to-use visualizations to patron grouping (based on transaction history and engagement with library services), Gale Engage empowers its users to personalize outreach and work more efficiently. Our solution ingests and centralizes library data so you can analyze patron interactions in real time and identify key patterns and behaviors. This information elevates the value of your data, making your public library system more adaptive to the needs of your diverse communities.

Our CRM like system offers a visual display of key metrics allowing for faster and more efficient decision-making. Patron groups allow users to specifically target segments who will benefit and be most interested in your public library's programs and services. Imagine library management from a single comprehensive tool. With accurate data and the ability to engage with your patrons in specific, measureable ways, public libraries can use Gale Engage to be more agile, data driven, and adaptive.

Gale Engage, developed in partnership with Deziner Software., LLC is in beta. It will launch fall 2019.

Platform Features & Tools

Data Synthesis

Upload disparate data files from various vendors. Customized scripts take these raw exports and turn them into metrics to view on the dashboard.

Dashboard

View library trends and key performance indicators to design goals around data, manage reports more efficiently, and make better decisions.

Patron Groups

Automatic grouping from transaction history data and custom groups based on engagement with library services and programs, allow for effective communication with customers.

Email Targeting

Leverage patron groups to either export targeted cardholder lists to your email system or create, schedule, and send marketing campaigns to your patrons using a connection to select email marketing systems, including MailChimp.

Social Media Management

Manage multiple library social media accounts for Facebook, Twitter, and Pinterest.

Privacy By Design

Ensure privacy using Gale Engage and end-to-end encryption to protect patron privacy & personally identifiable information (PII).

What Customers Are Saying

“For the first time ever we’ll have the capability of taking that small town library feel…of providing that level of service, and we’re going to be able to offer it on a scale that was never possible before.”

John Spears
Chief Librarian and CEO 
Pikes Peak Library District
Colorado Springs, CO

Look Inside

 

Gale Engage product
interface and homepage

 

Track transactional and collection library data using patron groups

 

Use customer analysis and patron groups to segment and send relevant emails

 

The dashboard helps public libraries visualize trends, collections, and KPIs to report out to stakeholders and staff. The dashboard is fully customizable

 


Common Data Sources Supported

Turn your public library's raw data exports into a visual display of your specified, cohesive metrics. We currently support the following data sources and can create customized scripts for any file type.

•           SirsiDynix

•           Sierra

•           Freegal

•           ComicsPlus

•           RBdigital Studiobooks

•           RBdigital Comics

 

Additional Features in Development

Gale Engage currently offers the following features, but they are still in active development. As we continue collecting feedback, features will be updated to accommodate library needs.

•           Wi-Fi usage hours

•           PC reservations (by bar code)

•          Program attendance (count or bar code)

•           Visits by location (count)