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The Right Patron Every Time
Our beta customers say this solution can make your public library feel more personal on a scale never before imagined. Give your customers the experience of a community focused library.
From ready-to-use visualizations to patron grouping (based on transaction history and engagement with library services), Gale Engage empowers its users to personalize outreach and work more efficiently. Our solution ingests and centralizes library data so you can analyze patron interactions in real time and identify key patterns and behaviors. This information elevates the value of your data, making your public library system more adaptive to the needs of your diverse communities.
Our CRM like system offers a visual display of key metrics allowing for faster and more efficient decision-making. Patron groups allow users to specifically target segments who will benefit and be most interested in your public library's programs and services. Imagine library management from a single comprehensive tool. With accurate data and the ability to engage with your patrons in specific, measureable ways, public libraries can use Gale Engage to be more agile, data driven, and adaptive.
Gale Engage, developed in partnership with Deziner Software., LLC is in beta. It will launch fall 2019.
Upload disparate data files from various vendors. Customized scripts take these raw exports and turn them into metrics to view on the dashboard.
View library trends and key performance indicators to design goals around data, manage reports more efficiently, and make better decisions.
Automatic grouping from transaction history data and custom groups based on engagement with library services and programs, allow for effective communication with customers.
Leverage patron groups to either export targeted cardholder lists to your email system or create, schedule, and send marketing campaigns to your patrons using a connection to select email marketing systems, including MailChimp.
Manage multiple library social media accounts for Facebook, Twitter, and Pinterest.
Ensure privacy using Gale Engage and end-to-end encryption to protect patron privacy & personally identifiable information (PII).
Gale demonstrated Gale Engage, a new cloud-based CRM tool that helps public libraries centralize their data and communicate more effectively with their patrons.
Download this one sheet and share Gale Engage with staff and stakeholders. Download now >>
“For the first time ever we’ll have the capability of taking that small town library feel…of providing that level of service, and we’re going to be able to offer it on a scale that was never possible before.”
Chief Librarian and CEO
Pikes Peak Library District
Colorado Springs, CO
Gale Engage product
Track transactional and collection library data using patron groups
Use customer analysis and patron groups to segment and send relevant emails
The dashboard helps public libraries visualize trends, collections, and KPIs to report out to stakeholders and staff. The dashboard is fully customizable