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The Right Patron Every Time
Our beta customers say this solution can make your public library feel more personal on a scale never before imagined. Give your customers the experience of a community focused library.
From reporting metrics and key performance indicators (KPIs) to patron tagging specifications, Gale Engage fits your public library’s needs and allows you to develop and design goals based on data. Our solution ingests and centralizes library data so you can analyze patron interactions in real time and identify key patterns and behaviors. This information elevates the value of your data, making your public library system more adaptive to the needs of your diverse communities.
Our CRM system offers a visual display of metrics allowing for faster and more efficient decision-making. Tagging capabilities means you can specifically target a group who will benefit and be interested in your public library programs and services. Imagine library management from a single comprehensive tool and begin engaging with patrons in an impactful way. With accurate data and the ability to engage with your patrons in specific, measurable ways, public libraries can use Gale Engage to be more agile, data driven, and adaptive.
Gale Engage is in beta and will launch fall 2019.
Upload and blend disparate library information sources using customized scripts that take raw exports and turns them into metrics to view on the dashboard
View library trends and key performance indicators to design goals around data, manage reports more efficiently, and make better decisions.
Track transactional library data through tagging capabilities to enable a better understanding of customer interactions while increasing effective communication with customers.
Leverage patron tagging to either export targeted cardholder lists to your email system or create and send marketing campaigns to your patrons using a connection to select email marketing systems, including MailChimp.
Manage multiple library social media accounts for Facebook, Twitter, Pinterest, and YouTube and view key metrics directly from the dashboard.
Ensure privacy using Gale Engage and end-to-end encryption to protect patron privacy & personally identifiable information (PII).
Gale demonstrated Gale Engage, a new cloud-based CRM tool that helps public libraries centralize their data and communicate more effectively with their patrons.
Download this one sheet and share Gale Engage with staff and stakeholders. Download now >>
“For the first time ever we’ll have the capability of taking that small town library feel…of providing that level of service, and we’re going to be able to offer it on a scale that was never possible before.”
Chief Librarian and CEO
Pikes Peak Library District
Colorado Springs, CO
Gale Engage product
Track transactional and collection library data using patron tagging
Use customer analysis and tagging to segment and send relevant emails
The dashboard helps public libraries visualize trends, collections, and KPIs to report out to stakeholders and staff. The dashboard is fully customizable.