Performance Measurement and Performance Indicators in Libraries: A Framework for Practitioners

Author Leo Appleton

Publisher Chandos Publishing

Format

eBook

2nd Edition 1st Edition

Quantity

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Author

Leo Appleton

Publisher

Chandos Publishing

Volume

Copyright

2016

ISBN13

9780081002551

Release

Format

eBook

Grade Level

College Freshman - College Senior

DDC
TBD

Overview

This title explores performance measurement and indicators in library services.
Front Cover.
Half Title Page.
Title Page.
Copyright Page.
Contents.
About the Author.
1: Introduction.
2: What Do KPIs Have to Do With Libraries?.
3: A Brief History of Evaluation and Performance Measurement in Libraries.
4: Developing a Culture of Performance Measurement.
5: Performance Measurement in the Digital Age.
6: Quantitative Methods of Performance Measurement.
7: Qualitative Methods for Performance Measurement.
8: Mixed Methods for Performance Measurement.
9: An Overview of Key Performance Indicators.
10: How Can KPIs Be Used in Performance Measurement?.
11: Case Studies.
12: Using KPIs in Your Library and Information Service.
13: Final Reflections Performance Measurement and Performance Indicators.
References.
Appendix A Kingston University, Key Performance Indicators and Service Standards.
Appendix B NHS, Template to Support the Creation and Sharing of Quality Metrics: GMC Survey Scores.
Appendix C NHS, Template to Support the Creation and Sharing of Quality Metrics: LQAF Compliance.
Appendix D NHS, Template to Support the Creation and Sharing of Quality Metrics: Openathens.
Appendix E British Library, Example of Strategic Performance Dashboard, 2016/17 from the British Library.
Appendix F Edge Hill University, Learning Services: Key Performance Indicators.
Appendix G Mcmaster University Library Scorecard.
Index.
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Performance Measurement and Performance Indicators in Libraries: A Framework for Practitioners

Product Details

Overview

Table of Contents