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LEADING THE UNLEADABLE: HOW TO MANAGE DIFFICULT PEOPLE

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Business & Economics

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B2B & B2C

<P>Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with—and it’s your responsibility to do it. This book turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually want to contribute results, not cause headaches. </P>
<P>Once you realize the potential for change, the book’s simple steps, examples, and scripts explain how to right even the most hopeless situations. You’ll learn how to master the necessary mindset; explain the problem calmly in a short feedback session; get a commitment to change, and follow up; coach others to replicate the process; and develop the situational awareness required to spot trouble even earlier in the future. </P>

Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People

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Leading the Unleadable

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Front Cover.
Praise for Leading the Unleadable.
Half Title Page.
Title Page.
Dedication.
Acknowledgments.
Contents.
Preface.
The Call to Exceptional Leadership.
1: The Leadership Crisis Point.
2: Accept the Call of Exceptional Leadership.
3: The Mindset to Lead the Unleadable.
The Leader in Action Spotting Trouble, Dealing with Trouble.
4: Fine-Tune Your Radar for Trouble.
5: Take Action: Transforming the Troublesome.
6: Follow Through: A Bridge to Enduring Improvement.
7: Decision Time: Remove or Improve?.
The Leader in Action Preventing Trouble.
8: The Need for Mountains.
9: Set Expectations of Excellence.
10: Expecting Excellence Every Day.
11: Exceptional Starts Lead to Exceptional Results.
Leading Leaders.
12: Lead Leaders: Growing Proven Ability.
13: Leader, Lead Thyself: Exceptional Self-Leadership.
14: Closing Notes on Transforming the Troublesome to the Tremendous.
Index.
Copyright Page.

Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People.css-1p8rvzy{position:absolute;padding-left:8px;}

Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People