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CULTIVATING CVLTY: PRCTCL WAYS TO IMP DYSFUNCTIONAL LIB

Library & Information Science

Education & Professional Development

Gt Product Group

Binding Format

Marketing Imprint Name

B2B GT

CL Carton Count

Imprint Name

B2B & B2C

<P>Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there’s hope. Following up their acclaimed examination of the dysfunctional library (<Q>should be essential reading for library leaders</Q> raves <EM>Journal of the Australian Library and Information Association</EM>), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book addresses the subject from four viewpoints—individual, team, leader, and organization—focusing on solutions and practical steps in each area; shows how self-reflection and self-awareness can be key starting points for exploring workplace issues; offers numerous suggestions for wellness and self-care; provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries; sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters; discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders; shares actions library leaders can take to engage employees in the change process; examines how organizational structures can either detract or contribute to a library’s success; and details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity. Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone.</P>

Cultivating Civility

PROFESSIONAL & REFERENCE

Duration

Duration Unit Of Measure

Transaction Type

Front Cover.
Half Title Page.
Other Frontmatter.
Title Page.
Copyright Page.
Dedication.
Contents.
Acknowledgments.
Introduction.
1: The Functional Individual.
2: Understand Yourself First.
3: Skills Development.
4: Productive Communication.
5: Navigate Conflict.
6: Wellness and Self-Care.
7: The Functional Team.
8: Team Formation.
9: Promote Communication Flow.
10: Utilize All Communication Methods.
11: The Functional Leader.
12: Self-Awareness: A Leader&#x2019;s Perspective.
13: Skills Development.
14: Communication and the Work Environment.
15: Conflict Management.
16: Facilitate Collaboration.
17: Manage Resistance to Change.
18: The Functional Organization.
19: Assemble and Hire the Right Library Staff.
20: Provide Organizational Structure.
21: Develop a Trusting Work Environment.
22: Organizational Training.
About the Authors.
Index.

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Cultivating Civility