This book explains how librarians can capitalize on the growing interest and need of patrons for help with technology by expanding their library's tech services to build community engagement and support.
Front Cover.
Half Title Page.
Title Page.
Copyright Page.
Dedication.
Contents.
1: Why Raise the Bar?.
2: Gauging Your Community’s Needs.
3: Technology-Specialized Staff.
4: Space Design and Marketing.
5: Teaching Technology.
6: Evaluating Tech Services.
7: The Future of Technology Services in Libraries.
Appendix A: Putnam County Public Library Technology Plan.
Appendix B: Arapahoe Libraries Question Complexity Over Time Data.
Appendix C: Denver Public Library Project Card.
Appendix D: Arapahoe Libraries Tech Interaction Data Collection Form.
