Compelling stories exalt, motivate, and acculturate every worker in an enterprise. They also attract customers and media alike. Imagine an elderly man, snowed in, unable to shop for groceries until a supermarket comes to the rescue and delivers his food. The story of this company going out of its way to help a customer in need will resonate not only with consumers but also with employees. This book explains not just how to tell a captivating story, but also what elements-namely, villains, victims, and heroes-it should include in the first place. This approach is based on the notion that in business messaging, the villains may just be your best friends. Villains are simply any problems that cause pain, discomfort, or extra expense for customers, who are in effect the victims. Heroes offer real solutions to customers' predicaments, and there is nothing more powerful than communicating that message and making sure your potential customers remember it.