Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication.
Front Cover.
Half Title Page.
Other Frontmatter.
Title Page.
Copyright Page.
Contents.
Notes on Contributors.
Preface.
Acknowledgments.
Introduction: Crisis Communication: Defining the Beast and De-Marginalizing Key Publics.
1: Crisis and Allied Fields.
2: Parameters for Crisis Communication.
3: Crisis Communication and Its Allied Fields.
4: Crisis Communication Research in Public Relations Journals: Tracking Research Trends Over Thirty Years.
5: Methodological Variety.
6: Organizational Networks in Disaster Response: An Examination of the US Government Network's Efforts in Hurricane Katrina.
7: Regaining Altitude: A Case Analysis of the Jetblue Airways Valentine's Day 2007 Crisis.
8: The Press as Agent of Cultural Repair: A Textual Analysis of News Coverage of the Virginia Tech Shootings.
9: Are They Practicing What We are Preaching? An Investigation of Crisis Communication Strategies in the Media Coverage of Chemical Accidents.
10: Examining the Effects of Mutability and Framing on Perceptions of Human Error and Technical Error Crises: Implications for Situational Crisis Communication Theory.
11: How do Past Crises Affect Publics' Perceptions of Current Events? an Experiment Testing Corporate Reputation during an Adverse Event.
12: Crisis Response Effectiveness: Methodological Considerations for Advancement in Empirical Investigation into Response Impact.
13: The Practice.
14: “We Tell People. It's up to Them to Be Prepared.” Public Relations Practices of Local Emergency Managers.
15: Thirty Common Basic Elements of Crisis Management Plans: Guidelines for Handling Theacute Stage of “Hard” Emergencies at the Tactical Level.
16: Specific Applications.
17: Oil Industry Crisis Communication.
18: Educational Crisis Management Practices Tentatively Embrace the New Media.
19: FEMA and the Rhetoric of Redemption: New Directions in Crisis Communication Models for Government Agencies.
