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Library Performance and Service Competition

LIBRARY PERFORMANCE AND SERVICE COMPETITION

Library & Information Science

Education & Professional Development

Gt Product Group

Binding Format

Marketing Imprint Name

B2B GT

CL Carton Count

Imprint Name

B2B & B2C

A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment.

PROFESSIONAL & REFERENCE

COLFR

COLSO

COLJR

COLSR

Duration

Duration Unit Of Measure

Transaction Type

Front Cover.
Half Title Page.
Other Frontmatter.
Title Page.
Copyright Page.
Dedication.
Contents.
List of Figures and Tables.
About the Author.
Acknowledgements.
List of Acronyms.
1: How Long Have We Been Counting Things? An Overview of Library Service Performance Assessment.
2: Aligning the Performance Assessment Process.
3: A Concise Overview of Current Library Service Competition.
4: Know Things First: Identifying Strategic Information Needs.
5: &#x2018;Knowns&#x2019; Are Really Verbs: Using Innovation to Transform the &#x2018;Knowns&#x2019; into Potential Strategic Responses.
6: Improving Potential Strategic Responses through Access, Accountability and Alignment.
7: Wash. Rinse. Repeat. Strategic Responses Are an Ongoing Process.
Appendix: Template Forms for Developing Strategic Responses.
References.
Bibliography.
Index.

Library Performance and Service Competition.css-1p8rvzy{position:absolute;padding-left:8px;}

Library Performance and Service Competition