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DEALING WITH INTL CLIENTELE: COMN DIPLOMACY & ETIQUETTE

International Business

Business & Economics

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B2B GT

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B2B & B2C

In an increasingly multicultural and international environment, librarians require communication and diplomacy to interact with their library patrons. This book clearly sets out how to provide an effective library service to patrons from different countries and ethnic backgrounds, and covers communications with patrons whose mother tongue is not English as well as the differences in cultural etiquette. This is an essential guide for all information professionals. This title is now available in eBook format through Gale Virtual Reference Library. Gale Virtual Reference Library is taking eBooks to the next level by delivering a wealth of reference content in a database format. This valuable new product allows libraries of any size - based on user's needs and usage patterns - to develop collections at their own pace and within their own budget. 
This new reference option also offers: <ul>
<li> 24/7 remote access 
<li> Circulation of reference content 
<li> Cross searching 
<li> Expanded searching for difficult-to-find material 
<li> No need for special hardware or an online reader</ul>
For a guided tour of Gale Virtual Reference Library and a list of titles please visit 
<a href = "http://www.gale.com/eBooks" target = "_blank">www.gale.com/eBooks</a>.

Dealing with an International Clientele

POST SECONDARY FOUR YEAR

COLFR

COLJR

COLSO

COLSR

Duration

Duration Unit Of Measure

Transaction Type

Cover.
Half Title Page.
Information Services Management Series.
Title Page.
Copyright Page.
About the Author.
Dedication.
Introduction to the Series.
Contents.
Acknowledgments.
Introduction.
1: The Problem.
2: Welcome.
3: Respect.
4: Speak Slowly and Distinctly.
5: Communication.
6: Etiquette.
7: Diplomacy.
8: Learning Versus Teaching.
9: Cultures of the World, A&#x2013;I.
10: Cultures of the World, J&#x2013;W.
In Conclusion &#x2013; Now That You Have Walked in Their Shoes.
Bibliography.
Index.

Dealing with an International Clientele.css-1p8rvzy{position:absolute;padding-left:8px;}

Dealing with an International Clientele