Dealing with an International Clientele: Communications, Diplomacy and Etiquette

In an increasingly multicultural and international environment, librarians require communication and diplomacy to interact with their library patrons. This book clearly sets out how to provide an effective library service to patrons from different countries and ethnic backgrounds, and covers communications with patrons whose mother tongue is not English as well as the differences in cultural etiquette. This is an essential guide for all information professionals.

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