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B2B & B2C

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. 

After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. 

The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.

Measuring Quality

LIBRARY Adult

COLFR

COLSO

COLJR

COLSR

IFLA PUB 127: MEASURING QUALITY

Duration

Duration Unit Of Measure

Transaction Type

Front Cover.
Other Frontmatter.
Title Page.
Copyright Page.
Contents.
Preface.
1: The role of performance indicators in quality management.
2: Indicators of impact or outcome.
3: Overview of the indicators.
4: Description of the indicators.
5: List of indicators.
Annex 1: Calculating costs.
Annex 2: Main sources of the indicators.
Selective bibliography.
Index to the Indicators.
Other Backmatter.

Measuring Quality.css-1p8rvzy{position:absolute;padding-left:8px;}

Measuring Quality