Gale recently learned of an incident that exposed some individuals’ names and email addresses. This information was accessed via a publicly facing Gale website. Because there is no sensitive personal information provided at this website, no financial data or social security numbers were exposed. Upon learning this, we took immediate steps to contain the incident – including temporarily moving some Gale websites offline. We also engaged Optiv, a leading cybersecurity solutions firm, to assist us in our review and remediation efforts. The investigation has concluded and Optiv has determined that the affected server contained limited contact information; specifically, names and email addresses.
We value our relationships and are reaching out directly to affected individuals to provide additional information about the incident.
Most importantly, there is no indication that any of the information exposed in this incident has been used inappropriately as the sites only collected names and email addresses. There is no evidence that other information was impacted.
Further, this incident does not impact Gale products, nor billing financial systems handling financial data, which are hosted and secured separately. Gale products were never accessed; data is not stored there, and no information was exposed. Customers can continue to use our websites, including Gale Pages and statewide portals, as well as customer support hubs like support.gale.com.
We remain committed to safeguarding the privacy and security of the information entrusted to us, and we continue to implement additional measures to prevent future incidents. These measures include continuously updating our information security protocols and enhancing employee training in line with industry best practices.
We apologize that this happened and regret any concern this may cause. For more information, please contact our dedicated Experian call center at
1-833-281-4830 (US) and +1 512-777-3041 (international), Monday through Friday, 6 am to 8 pm, Pacific Time and Saturday through Sunday, 8 am to 5 pm, Pacific Time. Please provide the engagement number DB14634. You can also email [email protected].
Posted: September 16, 2019