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The SAGE Encyclopedia of Quality and the Service Economy

THE SAGE ENCYCLOPEDIA OF QUALITY & THE SERVICE ECNMY 2V

Management

Business & Economics

Gt Product Group

Binding Format

Marketing Imprint Name

B2B GT

CL Carton Count

Imprint Name

B2B & B2C

<P>This book explores such relevant questions as:  What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? </P>

COLFR

COLSO

COLJR

COLSR

Duration

Duration Unit Of Measure

Transaction Type

Front Cover.
Half Title Page.
Editorial Board.
Title Page.
Copyright Page.
Contents.
Sage 50 Years.
List of Entries.
Reader&#x2019;s Guide.
About the Editor.
Contributors.
Introduction.
1: Accreditation of Conformity Assessment Activities.
2: Action Research.
3: Actor-Network Theory.
4: Advertising.
5: Affinity Diagram.
6: Attractive Quality and Service Creation.
7: Balanced Scorecard.
8: Benchmarking.
9: Blog.
10: Brand Equity.
11: Brand Management.
12: Brand Value.
13: Branding Destination.
14: Business Ethics.
15: Business-to-Business Relationships.
16: Business-to-Customer Relationships.
17: Capacity Management.
18: Cause and Effect Analysis.
19: Community of Learning.
20: Competence Development and Management.
21: Complaint Management.
22: Conflict Management.
23: Conjoint Analysis.
24: Consumer Needs.
25: Consumerism, Green.
26: Consumption Emotions.
27: Control Chart.
28: Cooperativism.
29: Corporate Governance.
30: Corporate Social Responsibility.
31: Cost Leadership Strategy.
32: Crisis Communication.
33: Critical Incident Technique.
34: Critical Management Studies.
35: Cross-Functional Management.
36: Cultural Tourism.
37: Customer Expectations.
38: Customer Focus.
39: Customer Perception and Experience.
40: Customer Relationship Lifecycle.
41: Customer Relationship Management.
42: Customer Satisfaction Management in the Public Sector.
43: Customer Satisfaction, Retention, and Loyalty.
44: Define, Measure, Analyze, Improve, and Control (DMAIC) Process.
45: Delphi Method.
46: Deming Prize.
47: Deming&#x2019;s 14 Points.
48: Destination Marketing.
49: Dialogue Methods, Dialogic Gathering, and Dialogic Learning.
50: Diversity Management.
51: Dubai Model for Government Services.
52: E-Business Models.
53: Educational Leadership.
54: EFQM Excellence Model.
55: Electronic Word of Mouth.
56: Emotional Dissonance.
57: Emotional Intelligence.
58: Emotional Labor.
59: Emotional Resonance.
60: Employee Involvement.
61: Empowerment.
62: Entrepreneurship.
63: E-Service Quality.
64: Excellence Characteristics.
65: Experience Economy.
66: Experiencescape.
67: Experiential Learning Models.
68: Experiments, Design of.
69: Extreme Tourism.
70: Fashion Industry.
71: Film Tourism and Literature Tourism.
72: Fishbone Diagram.
73: Flowcharts.
74: Focus Group.
75: Food Service Quality and Safety Management.
76: Gap Model.
77: Global Mobility.
78: Globalization.
79: Glocalization.
80: Google.
81: Green Growth.
82: Group and Organizational Processes.
83: Health Care Service and Quality.
84: Hoshin Planning.
85: Hospitality Service and Quality.
86: Human Resource Management and Quality Management.
87: Human Resources in the Hospitality Industry.
88: Information Technologies and Management.
89: Innovation, Systems of.
90: Innovation in Networks.
91: Innovation Management.
92: Intangibility, Heterogeneity, Inseparability, and Perishability IHIP.
93: Intellectual Capital.
94: Intercultural Management.
95: ISO 9000 Series.
96: Job Design and Job Characteristics Theory.
97: Just-in-Time.
98: Kaizen.
99: Kansei Engineering.
100: Knowledge Economy.
101: Knowledge Management.
102: Leadership.
103: Leadership for Quality.
104: Lean Philosophy and Methods.
105: Lean Six Sigma Concepts and Methods.
106: Lifestyle Entrepreneurship and Commercial Home.
107: Malcolm Baldrige National Quality Award.
108: Management and Leadership.
109: Management System Standards.
110: Managerial Competencies and Skills.
111: Marketing, Interactive.
112: Marketing Communication.
113: Marketing Strategy.
114: Mass Customization.
115: McDonaldization.
116: M-Commerce.
117: Mindfulness.
118: Moment of Truth.
119: Motivation, Intrinsic and Extrinsic.
120: Mystery Shopping.
121: Narrative for Service Research and Management.
122: Networks, Business.
123: New Public Management.
124: Nongovernmental Organization NGO.
125: Online Community.
126: Online Consumer Behavior.
127: Organizational Communication.
128: Organizational Culture.
129: Organizational Hologram.
130: Organizational Image and Identity.
131: Organizational Psychology.
132: Organizational Reputation.
133: Outsourcing.

The SAGE Encyclopedia of Quality and the Service Economy.css-1p8rvzy{position:absolute;padding-left:8px;}

The SAGE Encyclopedia of Quality and the Service Economy