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Library & Information Science

Education & Professional Development

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<P>This title defines the role of customer service in the academic library, focusing on how to build relationships, meet customer needs, develop people, measure impact, and more. It also includes a series of case studies giving practical examples from professionals.</P>

Customer Service in Academic Libraries

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CUSTOMER SERVICE IN ACADEMIC LIBRARIES

Duration

Duration Unit Of Measure

Transaction Type

Front Cover.
Half Title Page.
Other Frontmatter.
Title Page.
Copyright Page.
Dedication.
Contents.
List of Figures.
List of Abbreviations.
About the Editor.
About the Contributors.
Acknowledgments.
Introduction.
1: &#x201C;Customer Service&#x201D;&#x2014;What&#x0027;s the Big Deal?.
2: Staffing the Front Line.
3: Marshalling a Century of Experience: Customizing Services for the Next Generation of Users.
4: Customer Service in a 24/7 Environment: The Exeter Experience.
5: Customer Service at Victoria University, St. Albans Campus Library.
6: Innovations in User Services at Sabanc&#x0131; University Information Center.
7: Library Services for Falmouth University and the University of Exeter, Penryn Campus: Listening to Our Customers in a Shared Services Environment.
8: Where Next for the &#x201C;Front Line&#x201D;?.
Bibliography.
Index.

Customer Service in Academic Libraries.css-1p8rvzy{position:absolute;padding-left:8px;}

Customer Service in Academic Libraries