• ACCESSING THE ECOMMERCE SITE

    ECOMMERCE NAVIGATION TIPS 

    • Direct access to our eBook catalog. When performing a search on the gale.com home page, your results default to our subscription products. For direct access to eBooks, bookmark the general eBooks catalog at https://www.gale.com/s?result-type=ebooks. 
    • EZ Order Function. You can drop multiple ISBNs into the EZ Order form accessed under your MyAccount for quicker processing! 

     
  • REGISTRATION FOR FIRST-TIME USERS

    REGISTRATION FOR FIRST-TIME USERS 

    First-time users to our ecommerce experience will need to register for a new account completing this simple form. 

    • Once registration is submitted, you will receive a confirmation email for your new registration request. 
    • Registration can take up to 24 – 48 hours for approval by the Customer Experience team. You will receive a secon 

     

     
  • ECOMMERCE NAVIGATION TIPS

    REGISTRATION FOR FIRST-TIME USERS 

    First-time users to our ecommerce experience will need to register for a new account completing this simple form. 

    • Once registration is submitted, you will receive a confirmation email for your new registration request. 
    • Registration can take up to 24 – 48 hours for approval by the Customer Experience team. You will receive a secon 

     

     
  • POST-SALE INVOICE PAYMENTS

    SUPPORT 

    If you have questions or issues regarding your MyAccount, please click the Gale Customer Support link to submit your request. 

    For “Case Reason”, select Gale.com. 

    For “Case Reason Detail”, these are your options: 

    • Billing/Shipping Address Update 
    • Shopping Cart Issues 
    • Password Reset/Account Access Issues 
    • Update Account Contact 
    • MyAccount Registration 
    • Missing Discount/Promo Code Issues 
    • Issues with Payment Portal 

     
  • SUPPORT

    SUPPORT 

    If you have questions or issues regarding your MyAccount, please click the Gale Customer Support link to submit your request. 

    For “Case Reason”, select Gale.com. 

    For “Case Reason Detail”, these are your options: 

    • Billing/Shipping Address Update 
    • Shopping Cart Issues 
    • Password Reset/Account Access Issues 
    • Update Account Contact 
    • MyAccount Registration 
    • Missing Discount/Promo Code Issues 
    • Issues with Payment Portal 

     

Digital Commerce Experience

 

 ACCESSING THE ECOMMERCE SITE 

You can setup or access your MyAccount via gale.com. Bookmark it! Once on the website, click Sign In for current account holders or Register to request new access. 

 

 SIGN IN FOR CURRENT MYACCOUNT HOLDERS 

If you already have a MyAccount setup on gale.com, then good news! We have migrated your account to our new platform. 

To activate your migrated account: 

1. Navigate to gale.com. 

2. Click Sign In. 3. NEW! When you click Sign In, you will navigate to the OKTA SSO page for an added layer of security. Enter your Email address in the Email field. 

4. Click the Need help signing in? link. 

5. Click the Forgot password? link and follow the prompts to reset your password. 

 

Once you activate your account, you can log onto the site, search the catalog, place an order, seek support, and access MyAccount. 

 

REGISTRATION FOR FIRST-TIME USERS 

First-time users to our ecommerce experience will need to register for a new account completing this simple form. 

  • Once registration is submitted, you will receive a confirmation email for your new registration request. 
  • Registration can take up to 24 – 48 hours for approval by the Customer Experience team. You will receive a secon 

 

ECOMMERCE NAVIGATION TIPS 

  • Direct access to our eBook catalog. When performing a search on the gale.com home page, your results default to our subscription products. For direct access to eBooks, bookmark the general eBooks catalog at https://www.gale.com/s?result-type=ebooks. 
  • EZ Order Function. You can drop multiple ISBNs into the EZ Order form accessed under your MyAccount for quicker processing! 

 

  • Special Instructions/Requests. You can add special instructions or requests related to your order at the point of check-out 

POST-SALE INVOICE PAYMENTS 

You can supply credit card information at the time of placing an order. If you are paying posted invoices with a credit card, however, please call the Customer Experience Team at (800) 877-4253, option 4. 

SUPPORT 

If you have questions or issues regarding your MyAccount, please click the Gale Customer Support link to submit your request. 

For “Case Reason”, select Gale.com. 

For “Case Reason Detail”, these are your options: 

  • Billing/Shipping Address Update 
  • Shopping Cart Issues 
  • Password Reset/Account Access Issues 
  • Update Account Contact 
  • MyAccount Registration 
  • Missing Discount/Promo Code Issues 
  • Issues with Payment Portal