Whether you are brand new to the world of digital experiences on the Salesforce platform or you are looking to take your Experience Cloud (previously 'Community Cloud') knowledge to the next level, this detailed guide will help you build and manage a Salesforce site by leveraging the declarative power of the platform with clicks, not code. Each Salesforce site/community is a part of a widespread ecosystem, with thousands of sites and millions of users active today on Experience Cloud. Through valuable social and business tools, this online platform enables companies to empower and equip their customers, partners, and employees in new, powerful ways. The author, Salesforce MVP, and recipient of the Salesforce Community Cloud MVP
Trailblazer award, leads you through the ins and outs of Salesforce Experience Cloud and provides an array of best practices to deliver top-notch business portals on the Salesforce platform. This revised edition updates all content to reflect the new 'experience-centric' branding and a slew of recent platform updates (including screenshots, terminology, features, etc.). Net new content includes Salesforce CMS, the Experience Cloud Consultant certification exam, and Mobile Publisher, among other topics. The book takes you through the entire process: from planning and designing a site to configuration/build, setup, and administration, all the way to deployment. Detailed explanations are provided for key components, templates, and features such as Experience Builder, Audience Targeting, Lightning Bolts, and much more. You will learn to plan and design a site using Experience Cloud; conceptualize how employees, partners, and customers use and benefit from Salesforce sites; use Experience Builder and Lightning components within an Experience Builder template; apply topics and knowledge articles to a site to increase value and adoption; build and display rich content within a site using Salesforce CMS; and more.