The book provides a practical approach to solving management problems in information and library services. The aim is to demonstrate that some simple mathematical techniques can be used to make the life of the harassed manager easier and more interesting.
Front Cover.
Half Title Page.
Chandos Information Professional Series.
Title Page.
Copyright Page.
Contents.
List of Figures.
List of Tables.
Acknowledgements.
Preface.
About the Author.
1: Performance Measurement.
2: Cooperation and Collaboration.
3: The Pareto Rule and the Problems of User Satisfaction.
