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Welcome to Technical Support page for IHEA

 

Lynette Lewis and Alison Foster are your Technical Support Executives. We are committed to help you get the best use from your databases.  This includes helping you with set up and accessibility of your products through your website and your LMS.

We're your first point of contact with anything technical.

Please contact us via email at [email protected] 
or via  phone number  +61 417 618 515 or +61 434 074 471 

 

 

Technical "how to" guides for IHEA members

  • Using Gale's Cross-search Platforms

    Using Gale's Cross-search Platforms

    There are different ways to access your Gale Resources; whether it be via a link to each individual  product, or via a more general link to the e Gale Product Platform when all products can be accessed via one link, or a cross searchable platform such as Powersearch. 

    Gale Product Menu

    • Available to all customers
    • Displays all products you have purchased or subscribed to and groups them into specific collections
    • Limited cross-searchability within specific collections of products
    • Provides access to other Gale cross-searchable platforms if appropriate

    Gale Power Search Platform

    • Allows you to cross search the In Context databases, the Gale OneFile databases and Gale eBooks

    Gale Literature

    • Allows you to cross-search Gale literature databases and Gale eBooks  (except Books and Authors)

    Gale Primary Sources

    • Allows cross-searching of Gale primary source archives including historical newspaper archives

    Gale Research Complete

    • Cross-searches all products in the Gale Research Complete subscription except Gale OneFile: ANZ
       

    This video outlines various ways you can set up access to your Gale resources and the advantages of using each access point

     

  • Making your Gale resources more discoverable

    Making your Gale resources more discoverable

    The Library Website

    Where are your products positioned on your library website

    Think of your library website as a piece of architecture like a house.
    The Front door is your homepage and walking through the rooms of your house are like navigating parts of your website.
    You design your house so it is accessible with doors, windows, rooms, storage – basically so you can easily move around and everything is in a logical order. 

    This is how you should look at your website.  

    Ask yourself

    • Is your website accessible
    • Is everything in a logical place so people visiting are comfortable navigating around

    The Challenge

    Some institutions may not have control of their website and where things are placed, in particular websites run by the council where the library is competing with council real estate

    Some things to ask when looking at your website

    • How many clicks does it take to access your products?
    • How far do your have to scroll down the page to find resources?
    • What are the products listed under.  Do your users understand what the name you have used means?
    • Do you have consistent naming conventions for your Gale products
      do people know what the product is useful for.
    •  Some libraries have Youth and childrens sections or homework help.  Are suitable products (Gale In Context, National Geographic Kids) listed in these sections
    • Do you have an A-Z listing or do you have your products listed in subject specific areas to help users navigate to a subject?

    Other things to consider

    Do you have database icons to help display products?

    Do you have a widget on the homepage so people can do a quick search of all Gale products
    Database icons and widget can be found on the Gale Support page

    Is access set up so library users can access your products remotely?

    Important in the last 2 years where library access was restricted to remote access only.  So important that people could navigate around without asking in the library.  Remote learning means the user has no reference staff to help with an reference questions. The user must rely on the accessibility of your website/library catalogue and ability to find what they need.

    Is the library Catalogue integrated into your website or do you have 2 separate sites?

    The Library Management System

    Some Institution use the library catalogue as their main library website, some have the catalogue integrated within a website and some have 2 separate sites – the library website and the library catalogue

    If you use 2 separate sites, it is important that you make sure links are updated on both sites and that each site links back to the other
    Your library catalogue also has re-estate on the homepage.  Do you have links to your online resources form the home page?
    Do you have a widget on your homepage?

    Marc Records

    Do you have MARC records in your catalogue so if people search the catalogue, they will be able to link directly to topics, periodicals and eBooks directly form the catalogue

    Important for products like Archives Unbound.  The title of this archive means nothing, but it contains over 400 individual archive collections.  BY putting the MARC records for each collection through the catalogue, allows each archive to be more findable

    Discovery layers and Discovery services

    A discovery layer adds another layer to your library website, enabling online products and the library catalogue to be cross-searched.
    It also adds another layer on indexing
    Do you have access to the Discovery Layers back end or Admin set up?
    Make sure your Gale products are set up and are visible and retrievable via your discovery layer

    The Gale Support page has information about setting up Gale products on a discovery layer

    Learning Management System

    LTI (Learning Tools Interoperability) Certification provides a standard for integrating with an LMS. It's what allows the LMS and Gale products to properly exchange authentication information and allow access to the products from within the LMS.
    Library resources that began as reference materials ideally had to be able to be integrated into the LMS

    Social Media

    Many Institutions now use social media to advertise programs and events being run by the library.
    These platforms are usually independent of the library website and catalogue

    Things to consider

    Do you use social media to drive traffic back to your website?
    Do you use social media to advertise what resources are available on your website?

    The Gale Support Page

    The Gale support page can provide materials to assist you in setting up you gale databases.

    Widgets
    database icons
    MARC records
    How to guides
    Instructions for setting up LMS integration
    Short Descriptions of products to add to your website

  • Integrating Gale Resources into the Learning Management System

    Integrating Gale Resources into the Learning Management System

    LMS integration allows students to discover high-quality resources from within their workflow of their Learning Management System (LMS) and provides a simple way for instructors or course designers to add Gale content into the LMS for teaching.

    And to do this, your resources have to be LTI compliant to be able to be integrated easily. 

    Let’s use the broad scope of Gale products

    • Products covering aggregated journal and newspaper databases
    • In Context products
    • Products covering literature 
    • Gale historical Primary source material
    • And Gale eBooks

    This suite of products would have originally subscribed to by the Institution’s library as reference content rather than specific classroom teaching content; however it is possible, and easy to integrate content such as this into online learning through the LMS.

    We have had examples of using the “get link” function and creating permalinks into the LMS and using topic finder and term frequency to surface content and making it accessible. 

    Let’s now look at going at step further into deep linking of this content.

    Deep linking enables the instructor to select an object to be linked or embedded within their course with a single click using either the Embed Link or Embed Document buttons.  

    LMS Integration and LTI certification

    LTI (Learning Tools Interoperability) Certification provides a standard for integrating with an LMS. It's what allows the LMS and Gale products to properly exchange authentication information and allow access to the products from within the LMS.

    This in tern enables a seamless approach within the LMS to access Gale products

    You can access a list of Gale LTI certified products on the Gale Support Page
    https://support.gale.com/doc/lms-productlist

    What do you need to do to set up your LMS?

    1. You need to set get a custom Key and secret through Gale Admin
    https://admin.gale.com/

    Please contact Lynette Lewis for your Gale Admin login

    After logging in, go to Location Authentication > Third Party , and scroll to enable your LTI authentication

    2. You need to set the parameters of your LMS. 
    This information can all be obtained through the
    Gale Support Page
    https://support.gale.com/

    Useful information can be found on the support page under Technical Documents – and filter your material to LMS

    There are also some useful documents available to guide your through the set up of your Gale resources through your LMS

    Gale LMS Librarian Guide
    https://support.gale.com/doc/lms-librarianguide

    Gale Canvas LMS Guide Including Set-Up Instructions
    https://support.gale.com/doc/lms-galecanvasguide-setup

    This webinar outlines the set up steps and where to find information about setting up your Gale resources through an LMS

  • Navigating the Gale support page

    The Gale Support Page

    The Gale Support Page is a freely accessible page to help get the most from your investment with no-cost support. Hundreds of choices include everything from direct URLs, MARC records, database icons, promotional and instructional materials and technical support documents.

    Access via the following link:
    https://support.gale.com/
    Enter your location ID to customise the page to your Institution

    Please email [email protected] for your Location ID

    Watch a video Navigating the Gale Support Page

  • MARC records

    MARC Records

    The Gale Support Page

    The Gale Support Page is a freely accessible page to help get the most from your investment with no-cost support. Hundreds of choices include everything from direct URLs, MARC records, database icons, promotional and instructional materials, and technical support documents.

    Access via the following link:
    https://support.gale.com/
    Enter your location ID to customize the page to your Institution.  This also customizes the MARC records to your Institution.

    Please email  [email protected] for your Location ID

    Why add MARC records to your catalogue?

    It enables another way that your resources can be discovered.

    What MARC records can you get from The Gale Support Page

    In Context – MARC records to topics portals
    Gale Health and Wellness- MARC records to topics portals
    Individual Newspaper archives – Single record to the Newspaper
    Gale eBooks  and Gale Directories– MARC records to the individual eBook titles
    Archives Unbound – MARC  records to each collection
    Gale single collections of Historical Newspapers – Single MARC record covering the title and number of issues in the collection
    Gale Literature
                Literature Resource Centre
                Gale Literature Criticism Series
                Something About the Author
                Dictionary of Literary Biography
                British Literary Manuscripts

    The Gale Admin Page

    Gale Admin  - the Gale OneFile series of databases – MARC to periodical titles.  These MARC records can be set up to be delivered via email each month.

    MARC records for Archive collections
    Purchased MARC Records through OCLC – Most Archive collections

    This video will outline how to access complimentary MARC records to Gale products

  • Generating statistics for your Gale resources

    Generating statistics for your Gale products

    Statistics are very important as they help justify your ROI and help understand  what products are being used and how they are being used.

    We have various report options you can use to gather statistics 
    An overview of what reports can be access can be found here

    Types of Reports

    Gale standard reports - Gale reports can be accessed through the Gale Usage Reports portal available through Gale Admin and the Gale Usage Dashboard.

    COUNTER 4 and COUNTER 5 compliant reports - These can be accessed through the Gale Usage Reports Portal available through Gale Admin.  You can also schedule reports to be automatically emailed monthly to selected email addresses for the Gale Admin Reports Portal

    Both reports portals can be access via The Gale Support Page

    Additional ways to access reports for Gale Products

    SUSHI (Standardized Usage Statistics Harvesting Initiative) Reports -Allows the automated retrieval of the COUNTER usage reports into local systems.  SUSHI COUNTER 4 and SUSHI COUNTER 5 reports are available for Gale products

    JUSP  (Journal Usage Statistics Portal) Reports -JUSP provides a single gateway for them to access their usage statistics from participating publishers.  Participating libraries need to contact CAVAL JUSP service for access.

    Gale Admin Reports portal
    Please email [email protected] for your Username and password

    Use this portal if you need to run COUNTER compliant reports use this website, or if you would like to schedule recurring reports to be emailed to you.  This portal is updated daily.

    Gale Usage Dashboard
    Same username and password as the Gale Admin Reports Portal.  Please email [email protected] for your Username and password

    You  can also get your statistics from the Gale Usage Dashboad which is is web based and provides quick, visual access to your product usage. This website also gives you comparison data from one year to another and the most used search terms. It provides graphs as well a speadsheet outlining usage. 

    The video below walks you through using the Gale Usagage Dashboard and how to schedule monthly reports using the Gale Admin Reports Portal

  • Accessibility tools in Gale databases

    Accessibility features in Gale databases

    Gale’s platforms aim to support users with visual, hearing, mobility or cognitive impairments, and any users accessing via keyboard-only inputs or assistive technologies.

    Gale has introduced experience and design enhancements to assist accessibility across its portfolio of products on the main Gale platform including Gale OneFile, Gale In Context, and  Gale Literature

    The enhancements help to unify the platform experience.  It’s important to have a unified user experience across all platforms. Over the past few years our agile team has worked hard to unify our platforms so your experience and functionality of a platform such as Academic Onefile will be similar to that of an In Context database product, or a Gale eBook.

    Our accessibility tools help those, who may otherwise; not feel comfortable using online products.  These features include:

    • Mobile responsivness of platforms
    • a unified platform experience
    • Reading and lexile levels of each article
    • Translation tools at both platform level and document level
    • Font sizes
    • Document customisation to assist dyslexic users
    • Text-to-speech tools in inElish and other translated languages
    • Visual search tools
    • Predictive search (search assist) to see recommended search terms 

    • Transcripts and closed captions of video and audio content.

    • Access alt text for images: where provided by the publishers

    Gale's Electronic Accessibility Policy is available on the Gale Support Page

    The following video outlines some of our accessibility tools available on our databases

  • Effective searching techniques using Gale databases and archives

    Effective searching techiques using Gale databases and archives

    A search engine, like Google, uses computer algorithms to search the Internet and find websites that match the keywords you enter.
    Gale databases and archives have highly organized information due to the metadata in the back end of the product that allows you to find information with high relevance to search terms.  Robust metadata tools allow you to narrow efficiently by dozens of categories. 

    Create a search strategy
    First create a general search strategy. This is very general because your search strategy is dependent on how much time you have. It is a very different situation if you are on a refence desk with 5 minutes to help a patron with a reference question, to a search strategy if you are undertaking in-depth research.

    Think about what is being asked - What are you researching? What question(s) are you trying to answer?

    Identify key concepts and subject terms -
    What are the key areas of your research topic or question Think in broad terms.  Brainstorm synonyms and related subject terms These will be the keywords used when you search within the databases.

    Also take into account in archive products the era and language used when the article was written.

    Break your topic into concepts (subjects). These concepts will form the building blocks of your search strategy.

    Remember Databases don't like sentences

    • Long phrases or sentences will confuse the database and lead to disappointing  results. 
    • Pick out the words that indicate the main points of your topic. 

    Select relevant databases and resources.  - This is all about knowing your resources
    Do you need a subject specific database coving a particular area of time in history.

    Databases are different because they are written in present day language using present day metadata and subject headings. 
    Archives are written in a certain time in history using the language of that era

    Combine search terms – know how your gale databases and archives work.

    Do you need to use Boolean operators to refine your search or can this be done through a simple search?
    How does the simple search and advanced search options operate in your databases and archives?
    Do you have visual tools help refine your search?

    Execute and refine your search; once again know how to refine your search using the option available to you through your databases and archives

    Review and refine search as required

     Do your information sources seem relevant? You may be required to do more research within different databases, using different search terms.

    Analysing your search results - Are you getting too many results?

    Use Boolean operators – AND & NOT – Both Boolean operators limit search results, so you get a smaller, more specific results list by searching with keywords that are connected with AND or NOT.

    Are there subject terms in your previous results that may help you refine your search?

    Analyzing related subject terms will help you refine your search by giving you different keywords to use.

    Use the Subject Terms or Thesaurus features in the databases to find related search terms. Different related keywords may help you limit your results.

    Are you not getting enough information?

    Use the Boolean operator – OR – it expands search results by combining similar terms – Get more results by connecting keywords with OR.

    Are there subject terms in your previous results that may help you refine your search?

    Analyzing related subject terms will help you refine your search by giving you different keywords to use. If you are not finding enough information, different keywords may yield more results.

    Use the Subject Terms or Thesaurus features in the databases to find related search terms. Different related keywords may help you increase your results

    What are the search options on your Gale products

    The Homepage search or Basic search

    The first search that you come to on the Gale platforms allows you to perform a broad search across the Entire Document – full-text, Document Title, Subject, and expands to synonyms of your search term. Once you have performed your search; there are limiters to help narrow your results.

    Advanced Search
    Allows you to customize your search and target relevant results:
    It includes

    • Keyword: Select this field to search “hot spots” of articles, including citations, subject headings, abstracts, and the beginning of each article. This is a good general option to start your search.
    • Subject: Choose this field to increase specificity by using document tags to find results fully focused on your topic. Try subject if your basic search produces too many results.
    • Publication Title: Use this field to find all articles or documents from a particular publication. It’s useful for browsing recent issues of sources like Nature.
    • Entire Document: Pick this field to search within the entire text of documents. This option performs a broad search for any mention of your terms, and can be used to find articles that use very precise phrases or touch on specific concepts.
    • Search Operators in Advanced search (AND, OR, NOT, NEAR)
      Use these drop-downs to connect your search terms.
      These options are also available as Filter Your Results options after you execute a search.

    Subject Guide Search

    The subject guide search offers the ability to narrow a single topic by subdivisions, and to view narrower and broader related topics.

    Visual Search Tools - Topic Finder
    The Topic Finder is a visual tool that takes the titles, subjects, and approximately the first 100 words from a subset of your top results and feeds them into an algorithm
    This enables you to visually see the connections between topics and create new research paths.
    The Topic Finder is good to use if you’re having trouble coming up with a research topic, when you have an idea for a topic and want to investigate related topics, or when you want to narrow your search results

    The following video outlines some general  tips for effective searching across Gale databases and archives

     

  • Academic OneFile & other OneFile collections- making the most of your subscriptions

    Academic OneFile and other OneFile collections - making your subscriptions more discoverable

    Gale Academic One File is Gale’s premier aggregated journal database is a source for peer-reviewed, full-text articles for academic libraries from leading journals.  This comprehensive resource covers the physical and social sciences, medicine, engineering, the arts, technology, literature, and many other subjects.

    This presentation is relevant to all Gale OneFile collections, including General OneFile, and Gale’s Power pack subject collections.

    So you have subscribed to Academic OneFile, and have been trained on the great functionality this resource has when you are using it’s native platform  (topic finder, search limiters, the rich metadata behind the platform, etc..)

    BUT – let’s move back a step here…

    It’s all very well taking out a subscription, but if no one in you Institution knows that subscription is there or the type of materials it contains, then it has limited use.

    You might use a discovery layer, where the metadata of Academic OneFile is overlayed with indexing supplied by your discovery service, or you might have it listed in an A-Z database listing where the name of the product does not reflect the content.

    This is why Gale offers numerous ways to boost discoverability of products such as Academic OneFile through various support materials offered free to your customers.

    The Library website

    Things to consider when positioning your database on your library website

    • Where is Academic OneFile positioned on the library website?
    • How many “clicks” does it take to access it?
    • How far do you have to scroll down the page to find resources
    • Do you have consistent naming conventions for your Gale products including your Powerpack subject collections?
    • Do your users understand what the name you have used means?

    A-Z Listings of products

    • Are your products listed under an A-Z listing?
    • You can now find a Libguide export link on the Gale Support page to integrate with your current A-Z Database lists.

    The Library Catalogue

    Academic OneFile and other Gale  OneFile products link from journal level

    • MARC records enables direct access to periodical titles in your Academic OneFile subscription from your library catalogue.
    • MARC records can bed set up to be delivered you through Gale Admin.

    Discovery layers

    • A discovery layer adds another layer to your library website, enabling online products and the library catalogue to be cross searched.
    • It also adds another layer of indexing
    • Gale does not have a discovery service, but we do share our metadata with discovery services
    • If you use a discovery layer or a to search across all products on your website, make sure you Gale products are set up to be visible and retrievable

    Google Scholar

    Is your institution registered with Google Scholar to search and retrieve Gale resources?

    • You can set up Google Scholar to link back to your Academic OneFile subscription
    • If your students use Google Scholar, do there know how to link back to your Institution's holdings?

    LMS integration

    Does your Institution use a Learning Management System?
    If your institution uses a Learning Management System (LMS) or that is LTI (Learning Tools Interoperability) 1.0 certified, you'll be able to install Gale products into it.

    • LTI certification provides a standard for integrating with an LMS. It's what allows the LMS and Gale products to properly exchange authentication information and allow access to the products from within the LMS.  Examples include Canvas, Blackboard and Moodle
    • LMS integration provides a simple way for instructors or course designers to add Gale content into the LMS for teaching
    • LMS integration allows students to discover Gale resources from within their workflow or their course

    Useful information

    The Gale Support Page
    https://support.gale.com/

    • Libguide links for integrating Academic OneFile into an A-Z listing of databases
    • Information about Discovery Services that Gale supplies metadata to and for configuring your discovery service for discovering Gale content
    • Technical Support documents for LMS integration

    Gale Admin
    https://admin.galegroup.com

    • Setting up MARC records for Academic OneFile
    • Setting up LMS integration

    The Gale Video Hub
    https://www.gale.com/intl/anz-video-hub

    • Product videos and technical support videos for Gale resources

     

  • Digital marketing materials available on the Gale Support website

    Digital marketing materials available on the Gale Support website

    Social media plays a huge role in the ability to reach a wide audience in this digital day and age.  Social media channels allow Libraries to advertise events and raise awareness of the wide range of information and services they offer. It is a is a simple web 2.0 platform which allows sharing and two way communication.
    Social media also allow libraries, that may otherwise be challenged by webpage restrictions and controls (ie ownership) to post events and library services more easily than via a more conventional website.

    The Gale Support Page

    https://support.gale.com

    The Gale Support Page is a freely accessible page to help get the most from your investment with no-cost support.

    The Marketing materials  section of the Gale Support Page contains ready-to-use and customizable materials to help promote usage of your Gale resources.  Materials include images to use on digital signage and social media platforms

    Within the Marketing section of the Gale Support site, you can find social media images to use for Facebook, WeChat, Instagram, Twitter (now called X), and LinkedIn platforms.

    We also have images suitable for Digital Displays

    This section is divided by

    • Browse by product
    • Browse by type
    • Special themes

    The following video outlines some of our accessibility tools available on our databases

Contact Us

Hellen Pervushin
Account Manager
0413 873 364
[email protected]
Darren Brain
Marketing Manager
0419 881 973
[email protected]
Lynette & Alison
Technical Support Executives
0417 618 515 / 0434 074 471
[email protected]
Damian Almeida
Training Executive
0434 077 553
[email protected]